Return Policy

Retail Return Policy

When purchasing from Flair Fountains.com you get a 15 Day Money Back Guarantee. Here is what we charge for returns:

·  We deduct the actual shipping and handling fees

·  A 15% Restocking fee

·  This applies to most items unless noted in writing.

·  Credits are usually processed with 14 days of receipt of item.

·  If your item was used there will be a 30% restocking fee and the actual shipping and handling fees.

Lamps Including UV and Halogen cannot be returned for any reason.

Merchandise must be returned in the original condition as delivered to you. This means that the item is not used (even for a few seconds) is resalable with all materials that the item came with including the original box and inserts.
  ·  Closeouts, special orders, cut items such as tubing, pond liner and underlayment; foods, water treatments, UV lamps and halogen bulbs as well as daily deals and Weekly and monthly specials are not returnable.

·  Return Policy only applies to retail sales. 

·  All returns must be sent to us at the senders expense. Flair Fountains.com cannot incur shipping charges for returned packages.  

Special Notes on the Return Policy

Pond supplies including but not limited to Pumps, Lights, UV's, Filters, etc.:

 ·  If the item you buy turns out to be the wrong one please contact us immediately.
·  We cannot accept items that have been used excessively or abused in any manor.

·  Standard restocking fees and shipping policies apply

·  If the mistake was our fault then there are no restock fees and we pay the shipping both ways.



UV Lamps and Halogen Bulbs
 ·  These cannot be returned regardless of being used or new.



4501 Hiawatha Ave. Minneapolis, MN - 55406     PHONE: (800) 634-2067     FAX: (612) 724-3658     EMAIL: info@flairfountains.com